Values, Policies & Principles
Our purpose is to Feed the Human Spirit™. We believe our world is hungry for uplift. It's a universal need, as powerful as our need for food or fuel. We care about our associates, customers and communities, and those with whom we work and rely on to operate our business.
Our Purpose & Promise framework, our Values, our Leadership Model and various business policies guide our actions in everything we do. Each year, associates, including officers, are asked to affirm their understanding of Kroger's Policy on Business Ethics, respond to related questions, and submit annual statements listing gifts that they have accepted.
The Kroger Co. Board of Directors is the company’s highest governing body. The Board committees with the most direct oversight of sustainability topics are the Audit Committee, which oversees compliance with legal, financial and regulatory requirements, and the Public Responsibilities Committee, which oversees our responsibility as a corporate citizen and our efforts to manage public expectations and issues that affect the business.
We discuss the Board’s function for Kroger, including the Board’s oversight of enterprise risk, in our 2018 Annual Report. Several departments are involved in risk management. The leaders of these teams report regularly on performance to the Public Responsibilities and Audit Committees of The Kroger Co. Board of Directors.
As one of the world’s largest retailers, the Kroger family of companies has a large and diverse group of stakeholders. We define stakeholders as those groups and individuals that affect our ability to successfully run our business, and who may be affected by our business operations. We proactively manage a wide variety of stakeholder relationships to foster open dialogue and capture feedback.
In 2017 we captured the perspective of all key stakeholder groups in a detailed materiality assessment as part of preparing this report.
Our key stakeholders include:
Associates: We connect with associates throughout the year to share information, listen to feedback and deliver on our Restock Kroger plan.
Trade Unions: We communicate on a regular basis with our local unions and the international unions that represent many of our associates.
Customers: We offer our valued customers many ways to engage with Kroger and share their ideas, feedback, opinions and concerns on an ongoing basis.
Communities: We foster close relationships with the neighborhoods in which we live and work as a trusted community partner.
Shareholders: Kroger’s leaders, our Investor Relations team and other subject matter experts engage with shareholders throughout the year to discuss important topics related to the business.
Suppliers and Manufacturing Partners: Engaging with our suppliers is a critical element of our commitment to responsible sourcing and supplier accountability.
Local Officials and Elected Leaders: We engage national and local elected leaders on issues that affect our business throughout the year.
Government Agencies and Policy Institutes: We engage with government officials and policymakers at the national and local level across the country to increase awareness of Kroger’s operations and commitment as a responsible grocery retailer.
Industry and Trade Associations: Kroger is a member of several industry and trade associations that serve the grocery retail, manufacturing and logistics businesses, and that support advances in sustainability and responsible sourcing.
Non-Governmental Organizations (NGOs): Kroger engages in long-standing partnerships with many NGOs – including Feeding America, World Wildlife Fund and others – to share the vision for Kroger’s Zero Hunger | Zero Waste social impact plan and track our performance.
Please refer to the results of our 2017 Materiality Assessment for additional details on our stakeholder engagement process.