Customer Satisfaction & Digital Innovation
Our family of companies has a rich history of customer-focused growth and innovation. We are uniquely positioned to be the partner our customers turn to for their meals today and tomorrow because we know food, and we know our customers better than anyone.
In 2019, we continued to expand our digital coverage area and enhance our digital shopping experience to offer customers the products they love, plus weekly ads, digital coupons, recipe, smart shopping lists and more. Our Pickup and Delivery coverage area now reaches over 97% of our customers.
Kroger has long been a leader in customer satisfaction by creating unique, personalized shopping experiences that drive loyalty. Every year, we deliver more than 3 billion personalized recommendations to shoppers through our customer insights team at 84.51°.
As part of Restock Kroger, we are creating a seamless digital shopping experience for our customers so they can access anything, anytime, anywhere.