Our Customers & Communities

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We put our customers and communities at the center of everything we do. Because we care, we continually improve our customers’ experience to make shopping easier and more convenient.

Being a trusted partner in our communities is a top priority. We believe in the value and personal connection of brick-and-mortar stores — and in the vision of an endless aisle, where you can find anything, anytime, anywhere. Through our Restock Kroger plan, we are changing the way America eats and making our communities better places to live and work.

Today, over 97% of our customers — 55 million shoppers — have access to Kroger Pickup or Delivery. We want every customer to have access to our convenient services. Today, customers can shop for over 70,000 items across the entire store, and more are added all the time.

Focusing on our customers and communities includes the following areas: Customer Satisfaction & Digital Innovation, Health & Nutrition, Food Access, and Community Engagement.

Closely connected is Kroger’s Zero Hunger | Zero Waste social impact plan, our commitment to end hunger in our communities and eliminate waste across our company by 2025.

Customer Satisfaction & Digital Innovation
Satisfaction &
Digital Innovation

Kroger is uniquely positioned to be the partner our customers turn to for their meals today and tomorrow because we know them better than anyone.

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Health & Nutrition
Health &

We offer and promote a wide range of healthy food choices as well as pharmacy, retail health and dietitian services that advance good health and nutrition.

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Food Access

As part of Kroger’s Zero Hunger | Zero Waste plan, we focus on increasing access to healthy, affordable food for everyone in our communities.

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Community Engagement

We strive to be a good neighbor and trusted partner in the communities where we live and work through charitable giving, outreach and service.

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